Warranty Versafit Flooring Tile
VersaFit tiles are backed by a strong, hassle free warranty to ensure you are confident with your purchase.
We at VersaFit want you to enjoy your AAA graded rubber flooring with no concerns for potential problems. Every VersaFit tile is protected by a return to base warranty honouring coverage for its intended usage and environment. 'Home' implies intended usage within a private, domestic, non-commercial and non-fee paying environment. 'Studio' indicates intended usage within semi-commercial, studio, low volume, small business or home environments. 'Commercial' refers to usage within business, club, studio and also home environments.
Product numbers starting with VF-RTE15 identify VersaFit Home rubber flooring items which are designed for lower volume foot traffic such as in the personal home or garage. These tiles carry a 1 year return to base warranty covering application only within an indoor home environment and offers no warranty protection for application in higher foot traffic locales such as studios, corporate, club and commercial business environments. Please check your intended environment usage prior to purchase.
VersaFit Commercial products may be identified by product numbers starting with VF-RT15 and designed to be a higher grade than VersaFit Home products. These tiles carry a 3 year return to base warranty covering application indoors within a commercial, studio or home environment. Outdoor usage is covered by a 1 year return to base warranty where the tiles are undercover and not exposed to moisture.
The warranty is valid for the original owner of the equipment and is not transferable. VersaFit's obligation under this warranty is limited to repairing or replacing the tiles at the discretion of VersaFit.
Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. VersaFit cannot be held responsible for damage during transit and any issues related to the delivery may be dealt with by your chosen delivery company. We recommend you inform your freight company of any damage or missing items within 48 hours of receiving your delivery as this is the cut-off period for many freight companies to deal with these related issues.
Repairs or replacements for which warranty claims are made must be pre-approved by VersaFit and can only be performed by VersaFit accredited service dealers unless authorised in writing from VersaFit customer service personnel.
VersaFit warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, moisture, improper or abnormal usage, incorrect or lack of maintenance, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved VersaFit accredited service dealer or any commitments made be any external warranty.
HOW TO INSTALL RUBBER FLOORING TILES
- We recommend viewing our installation video which may be found at www.versafloor.com.au or using a licenced flooring contractor to install. Please discuss the installation procedure with an authorised VersaFit dealer prior to performing the installation yourself.
- VersaFit tiles can be laid loose due to their weight or fitted within a border or applied to a solid base with a commercial grade adhesive.
- Mark the tiles with a piece of chalk and steel ruler then cut with a sharp utility knife to fit within the required area and lay in a criss cross 'brick style' pattern.
- As you lay the VersaFit tiles, butt them together tightly without leaving any gaps.
Ensure children and animals maintain a safe distance and proper PPE (safety gear) is used throughout the installation.
HOW TO MAINTAIN RUBBER FLOORING TILES
Maintenance of the tiles is very simple and the responsibility of the purchaser to prolong the attractive appearance and performance of the rubber flooring. Surfaces may be swept with a soft bristled broom or cleaned with a vaccuum. Tiles should be kept dry at all times as moisture will reduce the lifetime of rubber flooring but if a substance has been spilled which may stain then a mop and warm water may be used and the tiles dried with towels immediately afterwards. Please keep in mind that moisture damage is not covered within this warranty.
This warranty adheres to all Australian Consumer Rights applicable to this product. We at VersaFit take pride in our after sales service. If you have any queries or concerns regarding your VersaFit purchase simply contact our friendly customer service team.
To submit a warranty claim, please visit our warranty form page.